Insurance Quote Platform
Enterprise SaaS platform for insurance quote management with multi-role workflows, automated agent assignment, and real-time notifications across web and mobile.
Get Insurance Quote
Choose your insurance type
Motor Insurance
TPL & Comprehensive
Medical Insurance
Individual & Family
Non-Motor Insurance
Property & Liability
Insurance Quote Platform
React / Flutter / Node.js
Overview
A comprehensive insurance quote management system built for a client to digitize and streamline their entire quote-to-policy workflow. The platform handles complex multi-party interactions between customers, typing centers, insurance agents, brokers, and administrators, with automated case routing and real-time status tracking.
The Problem
Insurance agencies in the region relied on fragmented processes: WhatsApp messages for quote requests, Excel spreadsheets for tracking cases, manual agent assignment based on whoever was available, and no visibility into case status or agent performance. Customers had no way to compare quotes or track their applications. This led to lost cases, delayed responses, inconsistent pricing, and frustrated customers who would simply go to competitors.
The Solution
A unified platform that digitizes the entire insurance quote lifecycle. Customers submit requests through a structured form with all required information upfront. The system automatically assigns cases to available agents using a smart algorithm that considers workload, specialization, and response time history. Every interaction is tracked, creating an audit trail and enabling data-driven decisions. Real-time notifications keep all parties informed, and the admin dashboard provides complete visibility into operations.
How It Works
Customer registers and selects insurance type (Medical, Motor, or Non-Motor)
Customer fills out structured form with vehicle/health details and uploads required documents
System automatically assigns the case to the most suitable available agent
Agent receives push notification and reviews the case in their dashboard
Agent prepares quote(s) and submits for customer review
Customer compares quotes and accepts their preferred option
Agent generates payment link through integrated payment system
Customer pays and uploads payment receipt for verification
Admin verifies payment and triggers policy issuance
Customer receives policy documents via the app and email
System schedules renewal reminders based on policy expiration date
Key Features
- Multi-role authentication system: Individual users, Typing centers, Agents, Brokers, and Admins
- Three insurance verticals: Medical, Motor, and Non-Motor with specialized workflows
- Automated agent assignment with workload balancing and inactivity detection
- Real-time push notifications via Firebase Cloud Messaging for web and mobile
- Document management with AWS S3 integration for policy documents and receipts
- Agent clock-in/out system with activity tracking and performance metrics
- Quote comparison interface for customers to review multiple offers
- Payment verification workflow with receipt upload and admin approval
- Renewal reminder system with automated notifications before policy expiration
- Comprehensive admin dashboard with agent monitoring and case analytics
- Redis caching layer for high-performance data retrieval
- Flutter mobile app with full feature parity to web platform
Technology Stack
Architecture & Scalability
Built with production-grade infrastructure to handle enterprise workloads:
Microservices-ready monolith
Services are logically separated for easy extraction when scale demands
Redis caching
Frequently accessed data like agent availability and case counts are cached for sub-millisecond reads
Database indexing
Composite indexes on frequently queried fields (status, assignedTo, createdAt) for efficient filtering
Connection pooling
Prisma connection pooling prevents database connection exhaustion under load
Background job processing
Quote expiration, activity monitoring, and renewal reminders run as scheduled jobs
Horizontal scaling ready
Stateless API design with session data in Redis enables easy horizontal scaling
CDN-ready assets
Static assets and policy documents served through S3 with CloudFront compatibility
Rate limiting
Tiered rate limits protect against abuse while allowing legitimate high-volume usage
Customization & Extensibility
The platform was built with multi-tenancy in mind, allowing it to be white-labeled for different insurance agencies. The workflow engine supports custom approval chains, configurable notification templates, and flexible document requirements per insurance type. The agent assignment algorithm parameters (workload weight, response time weight, specialization matching) can be tuned per deployment.
Results
The platform processes hundreds of quote requests monthly with average response times reduced from days to hours. Agent utilization improved through automated assignment, and the renewal reminder system significantly increased policy retention. The admin dashboard provided unprecedented visibility into operations, enabling data-driven decisions about staffing and process improvements.